Ten Common Conflict Resolution Mistakes and How to Avoid Them:
One of the most common and frustrating impediments to worker productivity is conflict between employees. Unresolved conflict can strain relationships, create tension and negativity, and dampen morale. Whether engaged in a heated debate, a disagreement, or an outright feud, take a strategic approach to resolving the problem. Youâ€™ll be most effective if you avoid making these common mistakes.
1. Donâ€™t make assumptions about the situation or the other personâ€™s perceptions, motivations, or reactions. Youâ€™ll get a much clearer and more accurate picture by asking the other person directly.
2. Donâ€™t take it personally – it rarely is!
3. Donâ€™t look for blame. Instead, try to identify cause.
4. Donâ€™t avoid the problem. Itâ€™ll only get worse, breed resentment, and resurface at a later date. Youâ€™ve simply got to deal directly with the issue at hand.
5. Donâ€™t attack the other personâ€™s character. Thatâ€™s just playing dirty. It will not help you work things out and it will almost certainly have a lasting, negative impact.
6. Donâ€™t gossip about the problem or about the other person involved. Itâ€™s unprofessional and will only make matters worse.
7. Donâ€™t bring it up in public. This is a private matter to be resolved between you and the other party.
8. Donâ€™t bring it up when thereâ€™s not enough time to address it. Instead, leave adequate time for a thorough discussion – or introduce the issue and schedule a time to resume talks in the immediate future.
9. Donâ€™t bring it up when youâ€™re angry, stressed, or feeling ill. Thatâ€™s a disservice to you and the other person involved. Wait until youâ€™re calm.
10. Donâ€™t address the situation in an email. Email leaves far too much room for misinterpretation. While weâ€™re on the subject, donâ€™t copy others on a personal matter. This will almost certainly make the other party feel defensive, angry, or humiliated. It wonâ€™t, however, help resolve the problem.